100% CUSTOMER SATISFACTION

THE PLATINUM RULE:

DO UNTO OTHER AS THEY WOULD HAVE YOU DO UNTO THEM.

(A slight modification of the original...however, this principal directs our every transaction.)

At Shamrock Supply Company, Inc., we recognize that our continued success will be achieved through our responsiveness to our customers, suppliers, employees, shareholders, and communities. Beyond our commitment to providing the highest quality products and services to ensure our customer's competitiveness and to secure our position as an industry leader in the global marketplace, we pledge:

To our customers - We pledge to engage you in value-added partnerships, cognizant always of the need to understand your business requirements, to design innovative solutions, and to meet our commitments to you 100% of the time.
To our suppliers - We pledge to engage you in value-added partnerships, focused on the continued improvement of the supply chain. We will work to promote your product lines and will meet our commitments to you 100% of the time.
To our employees -We pledge to foster a quality work environment, recognizing that you are the means through which our success is achieved. We will strive to invest in your professional and personal development, and will promote opportunity and productivity, receptive always to your ideas and communication.
To our shareholders - We pledge to develop and implement total quality business practices that will ensure continued growth and profitability.
To our communities -We pledge to be responsible stewards and will strive to be leaders in the area of corporate citizenship. We will contribute to regional and local development by providing fulfilling employment opportunities and by encouraging our employees to participate in community, professional and service organizations.

BLACK AND DECKER US INC

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